Shipping Policy

General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Delivery Location

Items ordered on our website are only available for delivery to addresses in the EU and United Kingdom for now.

Delivery Time

An estimated delivery time will be provided once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within 2-5 business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on weekends.

Shipping Costs

Shipping costs are based on the weight/price of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at support@kilongwan.com.

Questions

If you have any questions about the delivery and shipment of your order, please contact us at orders@kilongwan.com.