To place an order, simply browse our collection, select the items you like, choose your
size, and add them to your cart. Once you are ready to checkout, follow the prompts at
the checkout page to complete your purchase.

We accept various payment methods including credit cards (Visa, MasterCard, shopay),
PayPal, and other local payment methods depending on your location.

You can change or cancel your order within 24 hours of placing it. Please email orders@kilongwan.com as soon as possible to request a change or cancellation.

Shipping times and costs vary depending on your location and the shipping options you
choose during checkout. Typically, orders are processed within 24hrs, and delivery can
take an additional 2-5 business days. For detailed shipping information, please refer to
our Shipping Policy page.

We accept returns within 14 days of purchase. Items must be in their original condition
and packaging. For more information on how to return an item, please visit our Return
Policy page.

If you received a defective or incorrect item, please contact us immediately at
support@kilongwan.com with your order details, and we will guide you through the
return process.

Once your order is shipped, you will receive an email with tracking information. You can
use this information to track your order through the carrier’s website.

You can view our sizing guide, which includes detailed measurements and sizing
recommendations on the product page.

Care instructions are provided with each item and can also be found on our website on
the product page. It’s important to follow these instructions to ensure your items last as
long as possible.

If your question isn’t answered here, please contact us at info@kilongwan.com, and
we’ll be happy to help.